FAQ's

1. How long does shipping take?

Shipping times may vary depending on your location. Generally, it takes about 7-14 business days for orders to be delivered. Please note that international orders may take longer due to customs clearance.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund. Please make sure the item is in its original condition with tags and packaging intact.

3. How do I initiate a return?

To initiate a return, please contact us at infodanimel@gmail.com with your order details. We will provide you with further instructions on how to proceed with the return.

4. Can I exchange an item?

Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item and place a new order for the desired item.

5. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at infodanimel@gmail.com. We will evaluate the issue and make it right by either sending a replacement or issuing a refund.

6. Do you offer free shipping?

Yes, we offer free worldwide shipping on orders over £50. Please note that this offer is subject to change and may not be applicable during promotional periods.

7. Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at infodanimel@gmail.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled.

8. How can I contact customer support?

If you have any further questions or need assistance, you can reach our customer support team at infodanimel@gmail.com. We strive to respond to all inquiries within 24 hours.